Sports / Mobile
299bf keeps one account for you, and this page sets out what we hold in it: your details, the bKash and Nagad payment records that reach your wallet, and the device data your phone sends when you open the lobby. Read it before you register so you know what you are agreeing to, and come back whenever you want to know how one deposit or one login was recorded.
We keep this policy short on purpose. You give us a few details when you open an account — your mobile number, your name, your date of birth and the wallet you deposit from — and we use them to run the account, to match a bKash or Nagad payment to the right wallet balance, and to answer you when something looks wrong. Nothing more. The law where you live decides which of these rules you get. If local rules set a different age threshold, a different record-keeping period or a different rule about which payment rails are available, the stricter local version applies to your account, and the parts of this page that cannot apply are simply set aside for you. We also cannot offer access in every region; whether you can register from where you sit depends on your local law and eligible regions, and we will say so plainly if that changes. We do not sell your data. We share a limited set of records with the payment and messaging services that move a deposit or a code for you, and with any authority that is entitled to ask. Everything else stays with us. You can ask what we hold — we will point you to the account area where your details sit, and to our published support route if something there is wrong.
This policy follows your account, not the whole internet. Four things sit inside it: the details you type when you register, the payment records that link a bKash or Nagad transfer to your wallet, the device and browser data your phone sends when you open the lobby, and the messages we send you about your account. Those four are ours to explain. Outside it are the pages you reach from ours. Your wallet provider holds its own record of the same transfer and answers to its own rules. A studio that supplies a slot title, a messaging service that carries an access code, a browser you use — each one runs on its own terms, and this page does not speak for them. That split matters when you have a question. If a deposit does not show in your wallet, check the transfer record on your side and the payment area inside your account first. When you are unsure which side a question belongs to, send it to us and we will tell you where it goes.
The name, mobile number and date of birth you enter when you register sit under this policy. We use them to keep a single account for you, to link your wallet to your login, and to reach you when something about the account needs your attention. Update them from the account area whenever something changes.
Every bKash and Nagad transfer that reaches your account wallet leaves a line behind: what moved, when it landed, and the reference it carried. We keep those lines so you and our support team can trace one deposit later without guessing. Your wallet provider keeps its own copy on its side.
When you open the lobby on a phone, your browser sends basic device details so the page fits your screen and your session stays signed in while you move around. We keep that beside your login history, which is why a return visit on the same handset behaves the way you expect.
Wallet apps, messaging services and the studios whose slot titles appear in the lobby all sit outside this page. They hold their own records and publish their own terms. We name them so you know where a record comes from, not because we control what they keep or for how long.
You do not need to email us to see most of what we hold. Open your account and the details are there: your profile fields, your wallet balance, every bKash or Nagad transfer that has landed, and the sessions your phone has started. Read them first, because half the questions we get are answered on that screen. If something is wrong, change it. Update a name spelling or a mobile number from the same area, and the field saves once you confirm it. If a record looks off, raise it with support and include the transfer reference, the amount and the wallet you used, so the person reading your message can find the line without a second round of questions. You can also ask us what we hold, ask us to put a field right, or ask us to end messages you no longer want. We answer on the published route and tell you what we can do under the law where you live.
Open your account and your own records are in front of you: profile fields, wallet balance, and every bKash or Nagad transfer that has landed with its reference. Reading that screen first answers most questions faster than a message to support, and it costs you nothing.
A misspelled name or an old mobile number is worth fixing early. Both fields sit in the account area, and the change saves once you confirm it. Correct details make wallet matching and account recovery simpler for you later, on the handset you already carry.
Write to us through the support route published on the site and include the transfer reference, the amount and the wallet name. That single line of detail lets the person reading your message find the record straight away instead of asking you for it again.
Requests to correct a field, remove a detail we are free to remove, or end account messages are handled through the support route. Tell us which field or which message you mean and we will confirm what can be done under the law where you live.
Data questions come to the same place as the rest of your account questions, and we publish that contact route on the site. Use it. Open it from the footer of any page, on the handset you use for the lobby. Anything arriving from another address claiming to be our team is not ours. A message that moves first usually carries three things: the mobile number on your account, the reference of the bKash or Nagad transfer you are asking about, and the date it happened. We never need your password, and we will never ask for it. Keep the thread going. If you have written before about the same account detail, reply in the same conversation so the person picking it up can see what was already checked. We reply through the same route you wrote to, and we will say so if a question belongs with your wallet provider instead.
The contact link we publish on 299bf is the channel to use for account and data questions. Open it from the footer of any page and write in plain words. If a message arrives from another address claiming to be our team, treat it as someone else.
Inside your account, the help area handles the practical side first: how a wallet is linked, where a transfer record sits, and what to do when a login does not go through. Reading it before you write often saves you the wait.
For anything about a deposit, keep the transfer reference, the amount and the wallet name in your message. That lets us find the line without asking you the same question twice. Never send a wallet PIN or your account password to anyone.
Security here is ordinary and boring in the way that matters. Your login is tied to the mobile number on your account, wallet balances update when a transfer clears, and the payment lines stay attached to your account so a returning login on the same phone sees the same history. Change your details from the account area and the change applies to the whole account. We keep records while your account is open and for as long as your local law asks us to keep transaction lines after that. When you ask us to close an account, we remove what we are free to remove and keep only what a rule or a dispute requires. Cookies do a small job here. A session cookie keeps you signed in while you move between the lobby and your wallet; a preference cookie remembers how you like the page. Clearing them ends the session, and your account is untouched. Ask us at any time what we hold and which of it we can delete.
Account fields, wallet balance and the payment lines behind every bKash or Nagad transfer make up most of what we hold. We also keep a short record of your logins so an unexpected session can be spotted. Nothing in that list is sold to anyone.
A session cookie keeps you signed in while you move between the lobby and your wallet, and a preference cookie remembers how you like the page to sit on your screen. Clearing cookies ends the session but leaves your account and your records exactly where they were.
Your login runs on the mobile number attached to the account, and the details you change there travel with the account rather than with one handset. If you move to a new phone, sign in with the same number and your history comes with you.
We hold account records while the account is open and keep transaction lines for as long as the law where you live requires. Ask us to close an account and we remove what we are free to remove, keeping only what a rule or an open dispute needs.
Most questions about this page come down to three things: what we hold, who else sees it, and how long it stays. Each answer below takes one of them, and a few cover the parts of your account you can settle yourself without writing to anyone. If your question is about one specific deposit, keep the transfer reference ready, because it is the fastest way for us to find the line you mean. If it involves a wallet balance or a title you saw in the lobby, the answer often sits with the service that provides it rather than with us. Nothing on this page overrides the law where you live; where a local rule gives you a wider right, that local rule applies to your account. Read through once and you will normally know which side of the line your question falls on.
We ask for your name, mobile number and date of birth, plus the wallet you intend to deposit from. Your login links to that number. After that we record what your account does: deposits that arrive, sessions your phone starts, and messages we send you about the account.
No. We see the transfer that reaches your account wallet, along with the reference the payment carried. The balance sitting in your own wallet app is between you and that provider; we have no view of it and no way to move it.
Send the request through the support route published on the site and put the mobile number on your account in the message. We will confirm what we hold and point you to the account area where most of it sits. Your local law decides the exact form that answer takes.
Only where it does a job you asked for. A payment service needs the transfer instruction, and a messaging service needs the number that carries your access code. Beyond that, a record goes out only when an authority is entitled to ask for it.
While your account is open, the payment lines stay attached to it. After that we keep them for the period the law where you live sets for transaction records, and no longer. Ask us to close the account and we will tell you what stays on file and why.
It does not. Wallet apps, messaging services and the studios whose titles you see in the lobby run under their own terms and keep their own records. This page explains what we do with the details that sit on your 299bf account.